FAQ
Frequently Asked Questions
SHIPPING & DELIVERY
Where does Amara Wilde ship?
Amara Wilde currently sells and ships to customers located in the United States only.
How long does shipping take?
Our estimated total delivery time is 5–10 business days. This includes order processing and shipping time.
Processing time is typically 1–2 business days, Monday to Friday. Transit time is typically 4–8 business days after your order has been processed.
How long does it take to process my order?
Orders are typically processed within 1–2 business days, excluding weekends and holidays.
During holidays, peak seasons, or promotional periods, processing times may be slightly longer.
Do you offer free shipping?
Yes, Amara Wilde offers free shipping on orders within the United States.
Will I receive tracking information?
Yes. Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.
Why has my tracking not updated yet?
Tracking information may take time to update after your order has shipped. In some cases, carriers may take 24–48 hours to show new tracking activity.
If your tracking has not updated for several business days, please contact us at info@amarawilde.com.
Do you ship internationally?
No. Amara Wilde currently only sells and ships within the United States.
Do you ship to PO Boxes or military addresses?
We do not ship to PO Box addresses, APO, FPO, DPO, or military addresses at this time.
What happens if I entered the wrong shipping address?
Please contact us as soon as possible at info@amarawilde.com.
If your order has not yet been processed, we may be able to help update the address. If the order has already been processed or shipped, we may not be able to make changes.
Amara Wilde is not responsible for delays, failed deliveries, or returned packages caused by incorrect or incomplete address information provided by the customer.
What happens if my package is returned due to a failed delivery?
If your package is returned because of failed delivery attempts, an incorrect address, or incomplete address information, we will contact you to arrange the next steps.
Additional shipping costs may apply for reshipment.
RETURNS & REFUNDS
What is your return policy?
We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.
How do I start a return?
To start a return, please contact us at info@amarawilde.com with your order number and the reason for your return request.
Items sent back without first requesting a return will not be accepted.
What condition does my item need to be in for a return?
To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, unaltered, with tags attached, and in its original packaging.
Garments should be tried on with care and must not show signs of wear, washing, makeup or deodorant marks, fragrance, odor, or damage.
You'll also need the receipt or proof of purchase.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective, damaged, or the wrong item was received.
Are sale or discounted items returnable?
Yes. Sale and discounted items are eligible for return as long as they meet our return requirements.
Can I return an item I have already worn?
No. We cannot accept returns for items that have been worn, used, washed, altered, damaged after delivery, or returned without their original tags and packaging.
What if I received a damaged, defective, or incorrect item?
Please contact us immediately at info@amarawilde.com with your order number and clear photos of the item and packaging.
We will evaluate the issue and help make it right. If approved, we may arrange a replacement, refund, or return instructions.
How long does it take to receive my refund?
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card company may take additional time to process and post the refund.
What should I do if I have not received my refund?
If more than 15 business days have passed since your return was approved, please contact us at info@amarawilde.com.
Are original shipping costs refundable?
Original shipping costs, if any, are non-refundable unless the item was defective, damaged, or incorrect.
EXCHANGES
Do you offer exchanges?
The fastest way to get the item you want is to return the item you have. Once your return is accepted, you can place a new order for the new item.
Can I exchange for a different size?
If you need a different size, please start a return by contacting us at info@amarawilde.com. Once your return is accepted, you can place a new order for the correct size.
ORDERS
Can I cancel or change my order after placing it?
Please contact us as soon as possible at info@amarawilde.com.
If your order has not yet been processed, we may be able to help cancel or update it. If your order has already been processed or shipped, we may not be able to make changes.
I did not receive an order confirmation email. What should I do?
Please check your spam, junk, or promotions folder first.
If you still cannot find your order confirmation, contact us at info@amarawilde.com with the name and email address used at checkout.
What should I do if my package says delivered but I did not receive it?
If tracking shows your package was delivered but you did not receive it, please first check around your delivery area, mailbox, front desk, building office, or with neighbors.
You should also contact the shipping carrier for more information. You may contact us at info@amarawilde.com, and we will do our best to help guide you through the next steps.
Amara Wilde is not responsible for packages that are marked as delivered by the carrier but are lost or stolen after delivery.
PAYMENTS
What payment methods do you accept?
We accept major payment methods including American Express, Visa, Mastercard, Discover, Apple Pay, Google Pay, PayPal and Shop Pay. Available payment options may be shown at checkout.
What currency are prices listed in?
All prices on amarawilde.com are listed in USD.
Is my payment information secure?
Yes. amarawilde.com uses SSL technology to help keep your information secure during checkout.
Your full card number is not accessible to Amara Wilde. Payment information is processed securely through our payment providers.
PRODUCTS & SIZING
What does Amara Wilde sell?
Amara Wilde sells women's bohemian dresses, including flowing maxi dresses and free-spirited everyday styles, designed for customers in the United States.
How do I choose the right size?
Please refer to the size information available on the product page before placing your order.
If you are between sizes or unsure which size to choose, contact us at info@amarawilde.com before ordering, and we will do our best to help.
Will the product color look exactly like the photos?
We do our best to display product colors and details accurately. However, colors may vary slightly depending on your device screen, display settings, lighting, and photography.
CONTACT US
If you have any questions, you can contact our customer support team.
Store name: Amara Wilde
Company name: Axis Ventures LLC
Company Address: 180 Talmadge Rd, Unit #1255, Edison, NJ 08817, United States
Warehouse Address: 1140 Polaris St, Elizabeth, NJ 07201, United States
Company nr.: 0451417783
Website: amarawilde.com
Phone: +1 201-667-2308
Email: info@amarawilde.com
Support Hours:
Monday to Friday | 9:00 AM – 5:00 PM ET
Weekends | 12:00 PM – 5:00 PM ET
We aim to respond to your inquiries within 24 hours.